SHIPPING AND DELIVERY POLICY

Last Updated: [8/5/26]

This Shipping and Delivery Policy applies to physical products purchased directly from My Mystery Party, LLC. Downloadable games and digital licenses are delivered electronically and are not shipped.

Order Processing and Production Time

Processing or production time is separate from carrier transit time. Selecting expedited shipping does not shorten the time required to prepare an order.

Our typical processing times are:

• On-demand boxed kits: 2–3 business days for printing, preparation, assembly, and packing.

• Prop-only orders: 1–2 business days.

• Books, wearable mystery T-shirts, and other merchandise: The processing time displayed on the applicable product page or during checkout.

• Orders containing multiple product types: The order may be held until every item is ready to ship.

Orders may occasionally ship sooner, but early shipment is not guaranteed.

“Business days” are Monday through Friday, excluding federal holidays and days on which our production or shipping operations are closed. Orders submitted after business hours are treated as received on the following business day.

Processing times may be extended during holidays, peak seasons, severe weather, unusually high order volume, supply interruptions, or other circumstances outside our reasonable control.

Shipping Time

Estimated arrival is calculated by adding:

1. Our applicable processing or production time; and

2. The estimated carrier transit time for the shipping method selected at checkout.

Carrier transit time begins when the carrier accepts the package—not when the order is placed or when a shipping label is created.

All delivery dates are estimates unless My Mystery Party expressly agrees in writing to a guaranteed delivery commitment. Carrier estimates, including expedited-service estimates, may be subject to the carrier’s terms, exclusions, and service guarantees.

Shipping Methods and Charges

Available shipping methods and prices are calculated during checkout based on factors that may include:

• Delivery address;

• Package size and weight;

• Product type;

• Selected carrier;

• Requested service level; and

• Domestic or international destination.

Available carriers may include UPS, USPS, or another carrier displayed during checkout. We may select an equivalent carrier or service when reasonably necessary, provided the substitution does not materially reduce the purchased service level.

Shipping charges are nonrefundable after shipment except when required by law or when a refund results from a verified My Mystery Party fulfillment error.

Expedited Shipping

Expedited shipping speeds up carrier transit only. It does not bypass or reduce the production time required for an on-demand boxed kit or another product.

Customers ordering close to an event date must account for both production time and carrier transit time. Purchasing expedited shipping does not create a guarantee that an order will arrive before the customer’s event.

Event Dates

Customers should provide their event date during checkout when requested. We may use that information to identify an obviously unsuitable shipping selection and, when practicable, contact the customer regarding available options.

Providing an event date does not:

• Create a guaranteed delivery date;

• Require us to accelerate production;

• Make us responsible for carrier delays;

• Make us responsible for event cancellation or postponement expenses; or

• Override the production and shipping estimates displayed before purchase.

The customer remains responsible for ordering sufficiently in advance. Venue charges, catering expenses, travel costs, decorations, third-party payments, and other event-related expenses are not recoverable from My Mystery Party to the fullest extent permitted by law.

Shipping Origin

Physical orders are ordinarily shipped from the Austin, Texas area.

Address Requirements

Customers are responsible for providing a complete, accurate, and deliverable address, including any required apartment, suite, unit, building, gate, or access information.

Orders are shipped to the address submitted at checkout. We are not responsible for delays, non-delivery, or additional carrier charges caused by incorrect, incomplete, or undeliverable customer-provided information.

If an address correction is requested before shipment, we will make a reasonable effort to update it, but changes are not guaranteed once production or fulfillment has begun.

Once a package has been transferred to the carrier, the customer may be required to request an address correction directly from the carrier. The customer is responsible for any carrier correction, redirection, interception, reshipment, or return charges resulting from an incorrect or incomplete address.

P.O. Boxes

UPS does not ordinarily deliver to a United States Postal Service P.O. Box. Do not provide a P.O. Box when selecting UPS or another shipping service that requires a physical street address.

We may ship to a P.O. Box only when an eligible postal shipping option is expressly offered and selected during checkout.

Providing an incompatible P.O. Box address may result in delay, cancellation before shipment, return to sender, or additional shipping charges. It does not create a refund right for an otherwise nonrefundable or custom-prepared product.

Combined and Split Shipments

Orders containing multiple items may be shipped together after all items are ready.

At our discretion, an order may be divided into multiple shipments. Customers will not be charged additional shipping solely because we elect to divide an order unless the customer separately requests split shipping or another upgraded service.

Separate orders are not guaranteed to be combined.

Tracking Information

When tracking is available, it will ordinarily be sent to the email address associated with the order after the package is prepared for carrier pickup.

A tracking number may initially show only that a shipping label was created. Carrier movement may not appear until the package is picked up, scanned, or processed at a carrier facility.

Customers are responsible for monitoring tracking information and promptly responding to delivery exceptions, access requests, customs notices, or carrier communications.

Carrier Delays

Delivery estimates may be affected by severe weather, natural disasters, transportation interruptions, labor disruptions, customs processing, governmental action, security inspections, address problems, peak-season volume, emergencies, or other circumstances outside our reasonable control.

We are not responsible for a carrier’s delay after timely tender of the package, except to the extent applicable law provides otherwise.

If we cannot ship an order within the time stated at purchase—or, if no time was stated, within the period required by law—we will provide any delay notice, consent request, cancellation option, or refund required by the FTC’s Mail, Internet, or Telephone Order Merchandise Rule or other applicable law.

Packages Marked Delivered but Not Located

If tracking shows that a package was delivered but the customer cannot locate it, the customer should promptly:

• Check all entrances, porches, mailrooms, parcel lockers, and secure delivery areas;

• Ask household members, neighbors, building staff, or property-management personnel whether they accepted the package;

• Review available delivery photographs or carrier notices; and

• Contact the carrier using the tracking number.

Notify us at support@mymysteryparty.com within 48 hours after the recorded delivery time if the package still cannot be located.

We may require the customer to cooperate with a carrier investigation and provide an identity statement, address confirmation, police report, affidavit, or other documentation reasonably required by the carrier, insurer, marketplace, or payment provider.

A carrier’s “delivered” scan is evidence of delivery but will be evaluated with the complete circumstances and any rights that cannot lawfully be waived.

Packages Lost in Transit

A package is not considered lost merely because tracking is delayed or has not recently updated.

If a carrier indicates that a package may be lost, contact support@mymysteryparty.com. We may open a carrier investigation and require the customer to cooperate with that process.

A replacement or refund, when appropriate, may be delayed until the carrier completes its investigation or confirms that the package cannot be recovered. This does not eliminate a remedy that applicable law requires to be provided sooner.

When an event date is approaching, we may, at our discretion, provide an eligible downloadable version of the game as a temporary or alternative accommodation. The customer may be responsible for printing and preparing those materials. Providing downloadable access does not expand the applicable game license.

Damaged Packages or Missing Items

Customers should inspect every package and its contents promptly after delivery.

Visible shipping damage, an incorrect item, or a missing component should be reported to support@mymysteryparty.com within 48 hours after the carrier’s recorded delivery time.

The customer must preserve:

• The shipping box;

• Shipping label;

• Internal packaging;

• All products and materials received; and

• Photographs showing the package and claimed problem.

Party Pack claims are governed by our On-Demand Party Pack Policy. Claims involving books, wearable mystery T-shirts, or other merchandise are governed by the applicable product and return policy.

The 48-hour reporting request does not eliminate a remedy for a concealed defect or another claim that applicable law requires to remain available when notice is provided within a reasonable time.

Refused and Undeliverable Packages

Refusing delivery, failing to retrieve a package, failing to pay applicable import charges, or providing an undeliverable address does not cancel the order.

If a package is returned to us, the customer may be responsible for:

• Original shipping charges;

• Return-to-sender charges;

• Address-correction charges;

• Customs or brokerage charges;

• Storage fees assessed by the carrier; and

• Reshipment charges.

Any refund will be subject to the product’s return eligibility and may be reduced by the charges above to the extent permitted by law.

Custom-prepared Party Packs and final-sale products do not become refundable because a shipment was refused, unclaimed, or returned as undeliverable.

International Shipping

International shipping may be available to eligible destinations through the options displayed at checkout.

International delivery estimates are not guaranteed and may be affected by customs processing, local postal operations, import restrictions, or events outside our control.

The recipient is responsible for determining and paying all applicable:

• Customs duties;

• Import taxes;

• Value-added taxes;

• Brokerage fees;

• Handling charges;

• Inspection charges; and

• Other destination-country assessments.

These charges are not ordinarily collected by My Mystery Party and are not included in the shipping price unless checkout expressly states otherwise.

We cannot predict whether a destination country will assess charges or how much those charges will be. Customers should contact the appropriate customs authority or local carrier before ordering.

The customer is responsible for ensuring that the ordered products may lawfully be imported into the destination country. We may cancel and refund an unshipped order if we determine that the destination is restricted or unavailable.

Refusing an international package because of customs duties, taxes, or brokerage charges does not create a refund right. The customer remains responsible for outbound shipping, return shipping, and carrier or customs charges to the extent permitted by law and subject to the applicable product policy.

International Postal Shipments

When an international postal option is available, the package may be transferred from USPS to the destination country’s postal service.

International postal delivery dates are estimates only. Tracking availability and scan frequency may vary after the package leaves the United States.

The customer is responsible for communicating with the destination country’s postal service and responding to customs or delivery notices.

Digital Products

Downloadable games, digital expansion packs, and digital licenses are delivered electronically and do not require physical shipping.

Digital-product access is governed by our Downloadable Game License Policy. Purchasing a downloadable product does not include printed materials or physical delivery unless the product description expressly states otherwise.

Changes or Cancellations Before Shipment

Because Party Packs are custom-prepared on demand and downloadable products are made available immediately, an order may enter production or fulfillment as soon as it is submitted.

Address changes, product changes, shipping-method changes, or cancellation requests are not guaranteed.

The applicable cancellation and refund rights are governed by:

• Our Downloadable Game License Policy;

• Our On-Demand Party Pack Policy;

• Our Books and Wearable Mystery T-Shirts Return Policy; and

• Any other product-specific terms accepted at purchase.

Risk of Loss

Title and risk of loss transfer as provided by the applicable shipping contract and governing law.

Nothing in this policy shifts the risk of loss to a consumer earlier than permitted by applicable law or eliminates a non-waivable remedy for nondelivery.

Limitation of Liability

To the fullest extent permitted by law, My Mystery Party is not responsible for indirect, incidental, special, or consequential losses arising from shipping or delivery, including event cancellation costs, venue charges, catering expenses, travel costs, lost profits, third-party payments, or loss of enjoyment.

Our liability for a shipping claim will not exceed the amount paid for the affected product and its shipping charges, except where applicable law requires a different remedy.

This limitation does not apply to liability that cannot lawfully be excluded or limited.

Contact Us

For shipping assistance, contact:

My Mystery Party, LLC
Austin, Texas, USA
Email: support@mymysteryparty.com
Telephone: 1-800-714-3951
Text: 972-805-5380

Include the purchaser’s name, order number, delivery address, tracking number, and a clear description of the issue.