Monday–Friday | 1-800-714-3951  9-3 PM CST

972-805-5380 (text)

By texting My Mystery Party, you agree to receive messages from My Mystery Party. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary.  

If you do not get through, and it is the call center hours, give it a bit (10-15 minutes) and try again. Some days might have unusually high call volume. In that case, please email or text us if you cannot get through.

Monday-Friday support@mymysteryparty.com 

Please note: do not send both a text and an email for the same inquiry. Doing so will not expedite our response and only slows the system.

During peak seasons, you may experience delays when texting. Every inquiry matters, and we’ll usually respond within 24 hours, Monday through Friday.

If you don’t receive a response within 24 hours and have used the contact form, texted us, or emailed us - please try again. It is possible that we either didn't receive your contact information or that it was given incorrectly. 

Social media is not managed by our party advisors; the social media team is located in a separate facility in Colorado. 

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This Agreement is binding between My Mystery Party, LLC (MyMysteryParty.com) and you, the Buyer/Licensee. It governs your access to the website (https://www.mymysteryparty.com), its subdomains, associated websites, mobile versions, and the games available for licensing (“Games”). Throughout this Agreement, both My Mystery Party, LLC and the user are referred to collectively as the "Parties" or individually as a "Party."

By accessing or using the Site and/or purchasing Games, you agree to comply with the terms outlined here and in our Privacy Policy (https://www.mymysteryparty.com/privacy-policy), which are incorporated by reference. Your continued use of the Site or Games constitutes acceptance of the Agreement.

Modifications to the Agreement

• We may modify these terms at any time. Updates will take effect once posted on the Site.
• It is your responsibility to review the Agreement regularly to stay informed of any changes.
• If you do not agree with the updated terms, please refrain from using the Site or purchasing Games.

Licenses and Access to the Games

• Upon purchase, you receive a non-transferable, revocable, single-use, and non-exclusive license to use the Game.
• Download and store the materials within that year, as your license expires automatically after use or one year, whichever comes first.
• Commercial use of the Games requires a separate commercial license, outlined below.

Copyright and Intellectual Property Rights

All content, graphics, designs, and code on the Site and within the Games are protected under US and international copyright laws and are the exclusive property of My Mystery Party, LLC.

• You cannot copy, reproduce, modify, distribute, or stream any part of the Site or Games without express written permission.
• Any removal or alteration of copyright notices will result in immediate license termination.
• Unauthorized streaming, recording, transfer of game materials to online or other AI platforms , or private or public sharing of the Games is strictly prohibited. 

Derivative Works and Copyright Infringement

My Mystery Party, LLC retains full and exclusive ownership of all intellectual property associated with its games — including, but not limited to, text, character descriptions, plotlines, structure, templates, formatting, artwork, and overall game design.

Creating derivative works — including games that mimic or modify our templates, narratives, mechanics, or visual layout — is expressly prohibited and a violation of intellectual property laws.  Adding materials to or modifying any portion of our games or creating ancillary materials for our games is strictly prohibited. Any unauthorized use, reproduction, adaptation, or distribution of our content for personal, commercial, public, or educational purposes constitutes intellectual property infringement, a violation of copyright law, and a direct breach of these Terms and Conditions agreed upon by both parties by browsing the MyMysteryParty.com website.

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Violations Will Result In the Following Actions Without Exception:

• Immediate and irreversible termination of all licenses, access, and permissions

• Aggressive legal action to pursue maximum compensation for damages, lost revenue, and legal fees

• Court-ordered injunctions to stop the production, sale, distribution, or public display of infringing materials

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My Mystery Party, LLC employs active monitoring of digital marketplaces, social media, publishing platforms, and print-on-demand services. We maintain a zero-tolerance policy for infringement and will take all necessary legal measures to defend and enforce our intellectual property rights to the fullest extent of the law.

Use of AI and Unauthorized Content Sharing

• Inputting, uploading, or submitting any content from My Mystery Party, LLC games into any artificial intelligence platform, software, or system — including but not limited to generative AI tools used for translation, content creation, adaptation, or derivative development — is strictly prohibited.

  Such use constitutes an unauthorized reproduction and misuse of protected intellectual property and may expose the violator to a significant, lifetime civil liability.

  Violations of this policy will result in:

  • Immediate termination of all licenses and user rights

  • Legal action to recover projected loss of revenue, statutory damages, and compensatory damages

  • Claims for willful infringement, which may result in enhanced damages and permanent injunctive relief

  Due to the nature of generative AI's data processing and redistribution, unauthorized input of proprietary game content may lead to lifetime dissemination, causing irreparable harm to My Mystery Party, LLC. As such, violators may be held responsible for damages totaling millions of dollars, depending on the scope of exposure and commercial impact. AI is forever, and will always retain the data and record of the person(s) responsible for inputting any My Mystery Party game content. There is no possible way to delete records of the data uploaded into AI programs.  Inputting game materials to AI programs will always be traceable digitally to whomever inputs the game materials.

Digital Watermark and Licensing Verification

My Mystery Party, LLC may embed digital watermarks into all downloadable files to prevent unauthorized use and trace misuse. If any portion of our game content is found in AI tools or other platforms, My Mystery Party, LLC will: 

• Immediately void all active licenses associated with the user.
• Investigate the breach and pursue legal action for damages and lost revenue. 

As a Buyer/Licensee, you consent to audits of your game usage if suspected of misuse, and you agree to cooperate fully with our investigation. 

Commercial Licenses

• Commercial licenses are required if the Game will be used for profit, public events, or multiple uses (including break-even scenarios).
• A Beta Test version of a game or a game received as the one-time exchange cannot be commercially licensed. 
• Commercial events require both a standard license and a commercial license, which must both be purchased for the event.
• Unauthorized use of promotional materials without attribution or required links will void all current and future licenses.
• Commercial licenses expire on the same date as the standard license, even if it has not been active for a full year. 
• Licenses (standard or commercial) are non-transferable - the Buyer on record must be physically present to host the event. 
• Go here for further details about commercial licensing. 

Gifting and Unauthorized Purchases

• You cannot gift or transfer game licenses. Sharing the game with others is a copyright violation and may result in legal action, your account suspended, all licenses (active and future) voided without warning or delay. 
• Purchases must be made directly from MyMysteryParty.com to use the game materials and to receive customer support. Providing order information or game content/access to unauthorized users will result in license termination of all active and future game licenses.

Legal Enforcement and Violations

• All copyright violations, including unauthorized use, AI input, or public sharing, will result in civil and criminal liability.
• My Mystery Party, LLC will fully cooperate with law enforcement regarding intellectual property violations.
• Violations may result in:
  • Calculated loss of revenue (past and future) and legal fees. AI violations may be upwards of multi-million dollar losses in revenue.
  • Parents will be held accountable for any minor children gaining access to game materials and inputting any materials into AI platforms. 
  • Revocation of licenses without refund.
  • Ineligibility for future licenses.

Third-Party Communications

• My Mystery Party staff will not disclose order details or game materials to any third party. Only the Buyer/Licensee will have direct communication privileges regarding the order and associated materials. If a third party contacts us about the order or game materials, all responses will be directed to the Buyer/Licensee on record.

Conclusion

By browsing and using MyMysteryParty.com, you agree to the terms outlined here. Violations of this Agreement may result in license revocation, legal action, and damages. If you have any questions, contact us at 1-800-714-3951 or support@mymysteryparty.com.

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We accept authorized returns of eligible defective and non-defective physical products within the applicable return windows described below. Unless a product-specific policy states otherwise, returns must be requested within 30 days of delivery, and the items must be new, unused, and in their original packaging.

All returns must be requested and approved before they are sent back.

Customers are responsible for return shipping costs for non-defective physical products.

My Mystery Party will cover return shipping costs for confirmed defective products. Photographic evidence of the defect may be required.

Digital downloads are final sale and cannot be returned or refunded.

On-demand prepared game kits are generally final sale and cannot be returned or refunded, except as expressly provided in these Terms and Conditions or when required by applicable law, including under the delayed-shipment provisions of these Terms and Conditions.

Spoiler-free options are non-refundable because they are services that are performed after purchase.

Custom kits and props are final sale except as expressly provided below.

Unless a product-specific policy below expressly provides otherwise, a 15% restocking fee applies to all approved, non-defective returns.

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Digital products are final sale and non-refundable. On-demand kits are generally final sale except when a cancellation, refund, replacement, or other remedy is required by applicable law or expressly provided in these Terms and Conditions.

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EUROPEAN UNION, EUROPEAN ECONOMIC AREA, AND UNITED KINGDOM SALES RESTRICTION

My Mystery Party, LLC does not offer, sell, or license its digital or physical products to customers who are located in, ordinarily reside in, or are purchasing products for use within the European Union, European Economic Area, or United Kingdom. Orders from these territories are not accepted because of differing regulatory requirements governing digital content, custom-prepared products, cancellations, and withdrawal rights.

By placing an order, the Buyer represents and warrants that the Buyer:

• Is not located in or ordinarily residing in an excluded territory;
• Is not purchasing the product for use in an excluded territory; and
• Has not used a VPN, proxy service, false address, misleading billing or location information, third-party purchaser, or any other method to conceal or misrepresent the Buyer’s actual location or residence.

Any attempt to circumvent this territorial restriction constitutes a material misrepresentation and breach of these Terms and Conditions.

If an ineligible order is identified before delivery or before download access is provided, My Mystery Party may cancel and refund the order. If the misrepresentation is discovered after digital content has been delivered, accessed, downloaded, copied, or used, the purchase will remain final and non-refundable. My Mystery Party may also immediately revoke the associated license, terminate account access, and decline future service.

Acceptance or automated processing of an order does not waive this territorial restriction and does not constitute an agreement by My Mystery Party to conduct business in an excluded territory.

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DOWNLOADABLE GAME LICENSE POLICY

Our games are available for immediate download upon purchase, so you do not have to wait. Accordingly, we do not offer refunds for downloadable products, and all sales are final.

One-Time Exchange Policy

We offer a one-time exchange for a downloadable product of equal or lesser value. This exchange is limited to digital products and cannot be converted into store credit for tangible goods.

To qualify for an exchange:

• You must request the exchange within 14 days of purchase.
• The original license will be voided and removed from your account, and the replacement license will be issued through the original order.
• Exchanges are processed directly by our staff through your account to ensure proper handling.

Exchange Restrictions

An exchange will not be honored if:

1. A previous exchange has already been used.
2. More than 14 days have passed since the purchase.
3. You have posted spoilers or game content online.
4. Another buyer from the same household has previously received an exchange.
5. You have engaged in fraudulent or malicious conduct toward our staff or systems.
6. A chargeback or payment dispute has been filed or threatened before allowing us a reasonable opportunity to address the issue.
7. Abusive behavior toward our staff has occurred, including the use of derogatory, misogynistic, or discriminatory language.
8. You purchase a replacement game without waiting for our staff to process the exchange. We do not process refunds in place of exchanges.

Except where otherwise required by applicable law, there are no exceptions. Each Buyer/Licensee may use the exchange only once per lifetime and once per household.

Selecting Your Exchange

If you receive a game license through an exchange, no further exchanges will be permitted. We strongly encourage you to:

• Contact us before selecting a replacement game to ensure the theme fits your group’s needs.
• Review all sample materials, character lists, and game trailers, and contact us with any questions or specific concerns, including potential content triggers.

Our staff is happy to help you choose the right game and make your experience a success.

Boxed Kit Exchange Policy

If you purchased a boxed kit (Party Pack) and qualify for an exchange, you will receive a downloadable version of the replacement game. We do not accept returns on boxed kits because they are custom-prepared on demand by our staff. Labor already performed, consumable materials, and wear and tear on our equipment cannot be recovered.

Additional Terms and Conditions

• Once a game license is exchanged, the original license is voided and cannot be reactivated.
• Purchasing a second game without waiting for the exchange to be processed means both licenses will remain active, and your one-time exchange will remain available for future use.

By accepting a game license transfer, the Buyer/Licensee agrees not to engage in abusive, fraudulent, or malicious conduct toward our staff or systems. Failure to comply with this condition may result in immediate license revocation without prior notice and loss of access to future products. In cases involving malicious conduct or intent, legal action may be pursued.

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ON-DEMAND BOXED KIT POLICY

Final Sale and Limited Cancellations for On-Demand Products

Boxed Kits (Party Packs) are custom-prepared on demand. Once an order is placed, we print the materials and add them to the production queue immediately. There is no grace period for cancellations, as we prioritize shipping orders quickly to accommodate customers’ event dates.

• We do not keep pre-made kits in stock because of the number and variety of games, available kit sizes, seasonal content, and frequent updates.
• Preparing each kit requires labor, uses raw materials, and creates wear and tear on our equipment. These costs cannot be recovered, so all on-demand kits are final sale.
• Boxed kits are generally final sale, except when a cancellation, refund, replacement, or other remedy is expressly provided in these Terms and Conditions.

Issues With Boxed Kits Upon Arrival

If your package arrives defective, notify us within two business days or 48 hours of delivery, whichever comes first. Please promptly email us with photographic evidence showing every item in the kit from all angles, along with photographs of the shipping box from all angles. If the issue is confirmed, we will:

• Provide a return label within three business days.
• Send a replacement kit at our cost after receiving the returned kit in its original packaging.

Claims submitted outside the applicable reporting window, or without a complete set of photographs of the box and game-kit contents, may be denied.

Replacement Parts

We do not provide replacement materials, such as clue cards or reports, that are lost while the game is being played. Each boxed kit includes a single-use license and consumable materials. If your purchase includes an active commercial license, you may request the downloadable version at no additional charge while your standard license remains active. When the standard license expires, the assigned commercial license also expires.

Policy on Late Missing-Item Reports

Hosts who report missing items after the 48-hour reporting window may become ineligible to receive future boxed kits from My Mystery Party. In these cases, we will assume that the party has already been held and that the claim is an attempt to circumvent our single-use and replacement-item policy.

Our employees take great pride in their work, and mistakes are rare because of the stringent, fail-safe protocols we have maintained since 2006. We document each kit during preparation, boxing, and weighing. We also maintain a detailed chart of expected weights for all item combinations, along with the recorded shipping weight of every package leaving our store. These weights are compared with and confirmed by UPS before pickup.

If you report missing items after the 48-hour period, our records confirm that the items were shipped, and there is no damage to the shipping box—or the box is no longer available—you may be deemed ineligible to receive future kits without further notice.

UPS strongly encourages prompt reporting of damaged packages so that it can conduct an effective investigation. By contacting us after the 48-hour window, you may reduce UPS’s ability to investigate potential shipping damage or locate a missing delivery. If a UPS investigation is opened, we will provide available evidence that the reported items were shipped from our store, including production records, shipping weights, video documentation, and photographic or video evidence of comparable shipments being weighed.

Submitting false or late missing-item reports jeopardizes your eligibility to receive future boxed kits from My Mystery Party. Your account will be flagged, and future boxed-kit or prop orders may be delayed for third-party verification before shipping—or canceled and refunded at our discretion. Your account or delivery address will also become ineligible for UPS expedited shipping.

Choosing the Right Theme

Because Boxed Kits are non-refundable, we encourage you to ensure that the theme fits your needs before purchasing:

• Review the sample materials, character lists, and product details on the game page.
• Contact our support team at support@mymysteryparty.com for assistance with your selection.
• Tell us before purchasing if you have specific content concerns or triggers, and our team will help you choose the most appropriate game.

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PROPS RETURN POLICY

If unopened props are returned to us within two business days in their original shipping box and original condition, we will issue a refund or exchange.

• For exchanges, you are responsible for the return shipping cost and the shipping cost for the replacement item unless photographic evidence confirms that the issue was our fault.

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BOOKS RETURN POLICY

Unused books may be returned within 30 days of purchase for a full refund.

• Ship the book back in the original box to the address shown on the shipping label.
• Refunds will be issued within three business days after we receive and inspect the undamaged return.
• December purchases qualify for a 15-day extension of the return period.

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BOXED CASE FILE SETS POLICY

If you request to return an unopened boxed case-file set (Catch a Killer) within two business days, and it is returned in the original shipping box without removal of the red evidence tape, we will issue a refund or exchange.

• For exchanges, you are responsible for the return shipping cost and the shipping cost for the replacement item unless photographic evidence confirms that the issue was our fault.
• If an item is returned after it has been opened, we will hold it for 30 days while waiting for you to provide a UPS return label so that we can send the box back to you. After 30 days, the package will be discarded, and you will no longer be eligible to return the product.

Unauthorized Returns and Refused Shipments

If you return a package without prior authorization, we will not issue a refund. If a package is refused and subsequently lost or returned to us, we will not provide a refund, except when otherwise required by applicable law. Upon receiving an unauthorized return:

• We will contact you by email and give you the option to pay for return shipping or provide us with a UPS return label by email.
• Unclaimed packages will be discarded after 30 days.

Refunds in Exceptional Circumstances

In rare, authorized cases involving returns and refunds within 30 days of the order date:

• Shipping costs are non-refundable.
• A 15% restocking fee applies.
• Refunds will be issued only if the returned materials are in their original condition.
• Refunds and returns will not be authorized after 30 days, except when otherwise required by applicable law.

If items are damaged, used, or improperly packaged—for example, if crime-scene tape is torn, the victim’s shirt has been worn, or the items are contaminated by packing materials such as hay—no refund will be provided. You will be responsible for shipping costs if you want the items returned to you.

• For hygiene reasons, items such as victim face paint or worn materials are non-refundable.
• If the original box has empty space because contents are missing, please use clean, unused bubble wrap to fill the space and prevent damage during return shipping.

Expected Shipment Time

Unless a different shipment timeframe is clearly stated on the applicable product page or order confirmation, My Mystery Party reasonably expects to ship physical merchandise within 1–3 business days after receiving a properly completed order. Some orders may ship the same day of the order, but this is not guaranteed.

Business days do not include Saturdays, Sundays, or federal holidays. A properly completed order includes complete payment, a deliverable shipping address, and all information or product selections required to prepare the order.

• In many cases, an order may ship sooner, but same-day shipment is not guaranteed.

• UPS Next Day Air orders placed by 6:00 AM Central Time receive priority and are generally expected to ship within one business day.

• Orders of $500 or more may be sent with signature-required delivery. Customers should review their UPS tracking information for applicable delivery requirements.

Order Modifications and Customer-Requested Cancellations

Boxed kits, and other custom or on-demand products are prepared specifically for each customer, and production may begin shortly after an order is submitted. Therefore, customers generally may not voluntarily cancel or modify an order after it has entered production, except when:

• Cancellation is required by applicable law.

• My Mystery Party cannot ship within the promised timeframe, and the customer does not consent to the delay.

• My Mystery Party agrees to the cancellation or modification in writing.

• Another cancellation right is expressly provided in these Terms and Conditions.

The custom or made-to-order nature of a product does not eliminate any delayed-shipment cancellation or refund right required by applicable law.

Shipping methods generally cannot be changed after an order is placed. If a customer requests faster shipping before the order ships, My Mystery Party may, at its discretion, cancel the original order and issue store credit for a replacement order. This voluntary accommodation does not apply to a cancellation or refund required by law.

If We Cannot Ship on Time

If we learn that we cannot ship physical merchandise within the timeframe promised when the order was placed—or within 30 days if no shipment timeframe was provided—we will notify the customer within a reasonable time and no later than the expiration of the original promised shipment period.

The delay notice will provide:

• A definite revised shipment date, when reasonably available.

• If a definite date cannot be provided, a statement that the revised shipment date is unknown and an explanation of the reason for the delay.

• The option to consent to the delayed shipment.

• The option to cancel the affected unshipped order or merchandise and receive a full and prompt refund.

• A reasonable, no-cost method for communicating the customer’s decision, such as email or a toll-free telephone number.

• An explanation of what will happen if the customer does not respond.

Consent to a Shipping Delay

My Mystery Party may request the customer’s affirmative consent to a revised shipment date. Consent may be provided electronically, by telephone, or through another method identified in the delay notice.

If affirmative consent is required and is not received by the deadline stated in the notice, the affected order will be treated as canceled, and a prompt refund will be issued.

If the customer consents to a revised shipment date but we later determine that we cannot ship by that date, we will provide another delay notice before the revised date expires. The customer may consent to the additional delay or cancel the affected unshipped order or merchandise and receive a full and prompt refund. Silence will not be treated as consent to a second or subsequent delay.

Indefinite Delays

If we cannot provide a definite revised shipment date, the customer must affirmatively agree to the indefinite delay. A customer who agrees to an indefinite delay may cancel the affected order at any time before shipment and receive a full and prompt refund for the unshipped merchandise.

Automatic Cancellation and Refund

My Mystery Party will cancel the affected order or unshipped merchandise and provide a prompt refund when:

• The customer chooses cancellation before shipment in response to a delay notice.

• The customer does not provide required consent to a shipping delay.

• We cannot ship by a revised date and do not receive consent to an additional delay.

• We determine that we will not be able to fulfill the order.

• We fail to provide a required delay notice within the applicable timeframe.

• Cancellation and a refund are otherwise required by applicable law.

Refunds for Unshipped Merchandise

When a delayed order is canceled, the refund will include all amounts paid for the canceled, unshipped merchandise and any associated shipping, handling, insurance, taxes, or other charges required to be refunded by applicable law.

If only part of an order can be shipped, the customer will receive any refund required for the unshipped portion and its associated charges. Required refunds will be issued through the original payment method whenever reasonably possible and within the period required by applicable law. Financial institutions and payment providers may require additional time to post the refund to the customer’s account.

Address Changes

• If you need to reroute a package, contact us immediately. The UPS will assess a reroute fee, which is sometimes more than the original shipping fee. The UPS reroute fee must be paid in advance before we process the change, so this is a time-sensitive process. Again, we cannot guarantee that we will receive your message before UPS delivers your package to the address entered for your order. It is imperative that you verify the shipping address before placing the order.

Carrier Transit Times and Delivery

A shipment timeframe describes when an order is expected to leave our facility; it is not a guaranteed delivery date. We ship using the method selected at checkout. Carrier transit estimates and service guarantees are subject to the carrier’s current terms.

• My Mystery Party cannot guarantee a delivery date unless a guaranteed carrier service applies to the shipment.

• Delays occurring after an order has been transferred to the carrier are generally governed by the selected carrier service and the policies below concerning lost, delayed, misdelivered, or damaged packages.

• Nothing in this section limits any remedy required when merchandise is not shipped or delivered as agreed or when another consumer-protection law applies.

Signature on Delivery and Package Security

We do not require a signature by default for every shipment. Customers who have experienced package theft, share a delivery location, live in a high-risk area, or otherwise have concerns about an unattended delivery should request signature-required service by entering a note with the order or contacting us before shipment. Any applicable signature fee must be paid before shipment.

My Mystery Party may require a signature for high-value, expedited, unusual, or fraud-screened orders without advance notice. Customers are responsible for monitoring tracking information and making reasonable arrangements to receive or secure the package after delivery.

Lost or Refused Packages

• Incorrect or Incomplete Address: Customers are responsible for providing a complete and accurate delivery address. If an order is delayed, misdelivered, or returned because of an address supplied by the customer, the customer may be responsible for the carrier's actual address-correction, interception, return, and reshipping charges, to the extent permitted by law. Contact us promptly; we will reasonably assist with a carrier inquiry, but successful recovery or redirection cannot be guaranteed.

• Refused or Unclaimed Packages: If a customer refuses or fails to claim a shipment without a legally recognized basis, the carrier's actual return charges, nonrefundable outbound shipping charges, and documented loss in value caused by the return may be deducted from any refund otherwise due, to the extent permitted by law. Any refund will be evaluated after the merchandise is returned and inspected. Customized, personalized, licensed, downloaded, opened, or otherwise nonreturnable items remain subject to the applicable final-sale and return terms.

• Future Orders: My Mystery Party may decline, cancel, or require additional verification, signature service, or an alternate payment method for future orders after a refused shipment, repeated delivery issue, unpaid balance, or documented risk of fraud or loss. If we cancel an unshipped future order, amounts paid for that canceled order will be refunded as required by law.

P.O. Boxes

• UPS does not deliver to a traditional P.O. Box. Customers must provide an address accepted by the selected carrier. If a shipment is returned because the address is not serviceable, the customer may be responsible for the carrier's actual return charges and any new reshipping charge, to the extent permitted by law. Any refund otherwise due will be handled under the Lost or Refused Packages section above.

Packages Reported Missing After a Delivery Scan

If tracking shows that a package was delivered but the customer cannot locate it, the customer should notify My Mystery Party within 24 hours when reasonably possible. Prompt notice allows the carrier to review delivery records while GPS data, driver information, delivery photographs, and other evidence may still be available. A delayed report may reduce the carrier’s ability to investigate, but it does not waive any non-waivable consumer right.

A carrier delivery scan is important evidence of delivery, but it will not be treated as automatic proof of fraud. My Mystery Party will review the available facts and may open a carrier investigation before determining whether a merchant-funded refund or replacement is appropriate.

Before requesting a refund or replacement, the customer must make a reasonable effort to locate the package, including:

• Confirming that the shipping address on the order is correct.

• Checking all entrances, porches, mailrooms, parcel lockers, reception areas, garages, gates, and other customary delivery locations.

• Checking with household members, employees, neighbors, property managers, front-desk staff, or others who may have accepted or moved the package.

• Reviewing available delivery photographs, notices, email messages, text alerts, and tracking updates.

• Providing any information reasonably requested for the carrier investigation.

Carrier Investigation and Customer Cooperation

My Mystery Party may ask UPS or another carrier to investigate a reported nonreceipt. The customer agrees to cooperate honestly and reasonably with that investigation, including responding to the carrier, confirming whether the package was received, providing requested statements or documentation, preserving packaging when relevant, and reporting any later discovery of the package.

Carrier investigations commonly require 8–10 business days, although complex investigations may take longer. My Mystery Party is not required to issue an immediate merchant-funded refund or free replacement while a good-faith carrier investigation is pending, except when applicable law requires otherwise.

If the customer needs another kit before the investigation concludes, the customer may purchase a replacement. If the carrier later confirms that the original shipment was lost or misdelivered and My Mystery Party receives reimbursement or otherwise determines that a refund is due, we will provide the appropriate refund or other remedy required by law. Any optional replacement purchase remains a separate transaction unless we agree otherwise in writing.

The customer must promptly notify us if the original package is located or received after a replacement, refund, carrier payment, or chargeback credit has been issued. Retaining both the merchandise and a duplicate reimbursement without disclosure may constitute unjust enrichment, chargeback abuse, or fraud, depending on the circumstances and applicable law.

Outcome of a Missing-Package Investigation

• Carrier error or confirmed loss: If the carrier confirms that the package was lost, delivered to the wrong address, or otherwise mishandled before delivery, My Mystery Party will provide the refund, replacement, or other remedy required by applicable law and the circumstances of the order.

• Delivery confirmed to the correct address: If the carrier’s investigation and other reliable evidence confirm delivery to the address supplied by the customer, the matter may be treated as theft or loss occurring after delivery rather than a failure by My Mystery Party to ship the order. Subject to applicable law, My Mystery Party is not responsible for replacing or refunding merchandise stolen or lost after confirmed delivery.

• Inconclusive investigation: If the evidence is inconclusive, My Mystery Party will review the complete record in good faith, including the order value, delivery records, customer cooperation, prior claim history, available security information, and any other reliable evidence. Any remedy will be determined under applicable law and the facts of the individual claim.

For suspected theft after delivery, the customer may be asked to file a police report and may wish to contact a credit-card benefit provider, homeowner’s insurer, renter’s insurer, property manager, or other applicable coverage provider.

Evidence Used to Investigate Delivery Claims

To investigate or respond to a missing-package claim, refund request, insurance claim, or payment dispute, My Mystery Party may preserve, review, and submit relevant evidence, including:

• Order, payment, billing, and shipping-address records.

• Carrier tracking, delivery scans, GPS or geolocation records, delivery photographs, driver notes, signature records, and carrier-investigation findings.

• Package dimensions, preparation records, shipment weight, acceptance scans, and available packing or fulfillment records.

• Customer-service communications and statements made to My Mystery Party, the carrier, the payment provider, or other persons involved in the investigation.

• Account activity and records showing access to associated digital materials.

• Lawfully obtained, publicly available information that is directly relevant to whether the merchandise was received, possessed, displayed, used, resold, or presented at an event.

• Other reliable information reasonably necessary to investigate the claim or respond to a payment dispute.

Publicly available evidence will be considered only when reasonably relevant to a claim or suspected fraud. My Mystery Party does not require access to a customer’s private social-media account and will not request the customer’s social-media password.

Knowingly False Nonreceipt Claims

Customers must provide truthful, accurate, and complete information. A legitimate inability to locate a delivered package will not, by itself, be treated as fraud. However, suspected fraud or chargeback abuse may exist when reliable evidence indicates that a customer knowingly:

• Claims that merchandise was not received after the customer or an authorized recipient received it.

• Tells My Mystery Party, a carrier, a bank, or a payment provider that the package was not received after admitting receipt to the carrier or another investigator.

• Conceals that the package was later found or received.

• Requests or retains a refund, replacement, insurance payment, or chargeback credit while also retaining or using the original merchandise.

• Uses, displays, distributes, resells, posts, photographs, or hosts an event with merchandise while representing that it was never received.

• Provides materially false, altered, incomplete, or misleading information during a delivery or payment investigation.

When credible evidence supports suspected fraud, My Mystery Party may contest the claim or chargeback and submit relevant evidence to the carrier, insurer, payment processor, card issuer, card network, law enforcement, or other appropriate party. Where permitted by law, we may also deny a voluntary merchant-funded refund, suspend access to an affected unpaid license, restrict or close the associated account, refuse future orders, preserve records, and pursue recovery of merchandise, duplicate payments, amounts lawfully owed, and actual damages or costs.

These measures will not be imposed solely because a customer files a legitimate, good-faith claim or exercises a protected consumer right.

Policy on Shipments Outside of the United States and Customs Fees

We strive to provide a seamless shopping experience for our customers outside of the United States. 

• Customs Duties and Taxes

  •  Responsibility for Fees: Any applicable customs duties, taxes, or brokerage fees imposed by customs in countries outside of the United States are the sole responsibility of the Buyer (recipient). These charges are determined by your country's customs agency and are beyond our control. 

  • Notification of Fees: Upon your package's arrival in your country, the carrier or customs agency will contact you to collect these fees before delivery is completed. Failure to pay these fees will result in the package being held by customs. My Mystery Party will not pay the customs fees to have the package returned, and you will not be issued a refund for the merchandise or shipping fees, as the package will remain at the carrier's facility in your country until it is discarded at the carrier's discretion. Sometimes, the carrier might decide to return the package to My Mystery Party - see below.

•  Refusal to pay fees and Refunds

  •  If customs in your country returns the package to us via the UPS carrier:

    • Once your package is returned to us, we will hold it for 30 days.

      During this time, you may request to have it reshipped by:

      • Paying the UPS shipping fees to resend the package, plus

      • Covering any return shipment fees and/or customs fees charged to our UPS account for the return.
        These return-related charges will be at least equal to the original shipping fee (and may exceed it), plus any customs fees assessed by one or both countries.

      ⚠️ If the total exceeds the amount initially paid for the order, your account will be placed on negative status until paid in full, and no further game licenses can be purchased until the balance is cleared.

      To proceed, email us at support@mymysteryparty.com and we will create a payment link. The reshipment rate will match your original shipping rate unless you request an upgrade to a faster shipping method. Please note, customs fees will again apply upon arrival in your country.

      If you choose not to have the package reshipped, after 30 days it will be discarded (as all boxed kits are final sale).

      • You will not be entitled to a refund on the boxed mystery game materials.

      • However, any undamaged props or books included in the shipment will be refunded after the 30-day period, minus the 15% restocking fee.

  • Abandoned Shipments: If the package is not returned to us and is abandoned and discarded by the carrier or customs, no refunds will be issued. Therefore, a reshipment of the order is not possible without the Buyer placing a new order. 

• Best Practices for Customers Outside of the United States

  • To minimize unexpected costs: Familiarize yourself with your local customs regulations and potential fees. Use the shipment tracking information we provide to stay updated on your package’s progress. Ensure you are prepared to cover any customs fees promptly upon notification. 

  • Contact your local carrier's office (i.e., UPS) and explain what is being shipped and the price total of the merchandise, and they should give you a ballpark quote of what the customs fees should be - before you purchase the game. 

Payment Disputes and Chargebacks Involving Delivery Claims

Customers retain the right to submit a legitimate, good-faith billing dispute when permitted by applicable law or their agreement with a card issuer or payment provider. Nothing in this policy waives a non-waivable consumer right.

We strongly encourage customers to contact My Mystery Party before initiating a chargeback so we have a reasonable opportunity to investigate and resolve the problem. Most credit card issuers will ask you if you have contacted the merchant before they allow you to file a dispute, and if you answer no, they will direct you to contact us. Contacting us first may result in a faster resolution, but this request does not extend or eliminate any legally protected dispute deadline.

If a chargeback or payment dispute is filed, My Mystery Party may submit relevant evidence from the order, fulfillment, delivery, carrier investigation, customer communications, account records, and other lawful sources. Delivery confirmation is relevant evidence but will be considered together with the complete record.

Filing a good-faith dispute does not automatically void all of a customer’s licenses or result in punishment. However:

• If payment for a particular product or license is reversed or remains unpaid after the dispute is resolved, access to that affected product or license may be suspended or terminated because payment was not retained.

• If reliable evidence establishes a knowingly false claim, intentional misrepresentation, duplicate recovery, unauthorized retention of refunded merchandise, or other material fraudulent conduct, My Mystery Party may take the protective actions described in this policy and the Chargeback and Payment Dispute Policy.

• My Mystery Party may decline future transactions when documented conduct creates a reasonable risk of fraud, nonpayment, repeated refused shipments, or abuse of the claims process, subject to applicable law.

My Mystery Party will not impose a separate penalty merely because a customer files a legitimate dispute. We reserve the right to recover merchandise, duplicate reimbursements, unpaid amounts, and actual costs or damages when permitted by applicable law.

Applicable Law and Fair Administration

This policy will be administered reasonably and in good faith. It is intended to protect honest customers while allowing My Mystery Party to investigate and defend against false nonreceipt claims, duplicate recovery, theft-related losses occurring after confirmed delivery, and chargeback abuse.

If any provision conflicts with a non-waivable legal requirement, the applicable law will control, and the remaining provisions will continue to apply to the fullest extent permitted.

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My Mystery Party, LLC takes payment fraud seriously. This policy explains how we handle chargebacks, payment disputes, unauthorized-transaction claims, billing errors and suspected chargeback abuse.

Nothing in this policy limits any right a customer may have under applicable law, card-network rules or an agreement with the customer’s bank or payment provider.

Contact Us About a Problem

If you believe a charge is incorrect or have a problem with an order, please contact us as soon as possible:

Email: support@mymysteryparty.com
Telephone: 1-800-714-3951
Text: 972-805-5380

We encourage customers to allow us a reasonable opportunity to investigate and resolve the issue directly. Contacting us first may produce a faster resolution, but this request does not eliminate or restrict any legally protected billing-dispute right or deadline.

Legitimate Payment Disputes

A good-faith payment dispute may be appropriate after you have contacted us in writing and have waited a reasonable amount of time for a response for the following possible reasons:

• A charge was not authorized by the cardholder.
• A customer was charged more than once for the same transaction.
• The amount charged was incorrect.
• A required credit or authorized refund was not properly processed.
• Physical merchandise was not delivered as agreed.
• The customer received the wrong physical product, and it has been returned per UPS tracking.
• A physical product arrived materially defective, and the issue was not resolved under the applicable return or replacement policy, and the item has been returned per UPS tracking.
• Another legally recognized billing error occurred.

Customers should provide accurate and complete information to My Mystery Party, their bank, and the payment processor when reporting a payment problem.

Fraudulent or Abusive Chargebacks

A fraudulent or abusive chargeback—sometimes described as “friendly fraud” or “chargeback abuse”—occurs when a person knowingly makes a materially false statement to obtain a reversal of a legitimate charge.

Examples may include knowingly:

• Claiming that a transaction was unauthorized when the cardholder made or authorized the purchase.
• Claiming that digital materials were never provided when account records establish that the purchased materials were successfully made available and accessed.
• Claiming that physical merchandise was not received when the customer actually received it.
• Claiming that an item was defective, materially different, or incomplete when the customer knows that statement is false.
• Filing a chargeback after receiving an agreed refund, replacement, exchange, or other resolution for the same transaction.
• Filing duplicate disputes for the same transaction through multiple payment channels.
• Providing materially false, altered, or misleading documents or statements during a dispute.
• Using a chargeback to avoid clearly disclosed license, exchange, return, or cancellation terms after receiving the purchased product or service.

The existence of download records, delivery confirmation, or other transaction evidence does not automatically establish fraud. My Mystery Party will consider the available information and the specific circumstances of each dispute.

Investigation and Evidence

When a chargeback or payment dispute is filed, My Mystery Party may review and submit relevant transaction evidence to the bank, payment processor or card network. Depending on the nature of the transaction, this evidence may include:

• The order confirmation and transaction record.
• The customer’s acceptance of the Terms and Conditions.
• Product descriptions and policies displayed at the time of purchase.
• Account registration and login records.
• Records showing when digital files were made available, accessed or downloaded.
• Relevant IP address, device and security records.
• Shipping, tracking and delivery records.
• Customer-service communications.
• Refund, replacement or exchange records.
• Evidence supplied by the customer.
• Other records reasonably related to the transaction or dispute.

Information will be handled in accordance with our Privacy Policy and applicable law.

Digital Products and Game Licenses

Digital games and downloadable materials are licensed products. Access and download records may be used to demonstrate fulfillment of a digital order.

Filing a good-faith dispute does not automatically void all of a customer’s existing licenses. However, if the payment for a particular license is reversed or remains unpaid after the dispute is resolved, access to the affected product or license may be suspended or terminated because the purchase price has not been retained.

If credible evidence establishes that a customer intentionally obtained or used digital materials without paying for them, shared licensed materials without authorization or made materially false statements during a chargeback, My Mystery Party may take further action as permitted by the Terms and Conditions and applicable law.

Physical Products

For disputes involving shipped merchandise, My Mystery Party may use carrier tracking, delivery confirmation, photographs, address records, and communications with the carrier or customer as evidence.

A carrier’s delivery scan will be considered relevant evidence but will not, by itself, prevent a customer from reporting a legitimate delivery problem. Customers may be asked to cooperate with a carrier investigation, confirm the delivery address, provide photographs or file a theft report when appropriate.

Results of a Dispute

The customer’s bank, payment provider or card network generally makes the final decision regarding a chargeback.

If an investigation shows that a billing error occurred, My Mystery Party will cooperate in correcting the transaction as required.

If a dispute is denied or withdrawn, the original transaction remains subject to the applicable purchase terms.

If reliable evidence establishes intentional chargeback fraud or other material fraudulent conduct, My Mystery Party may, where permitted by law:

• Suspend or terminate access to the affected unpaid product or license.
• Refuse or cancel future transactions.
• Restrict or close the associated customer account.
• Preserve relevant records.
• Submit evidence to payment processors, banks or card networks.
• Seek recovery of amounts lawfully owed and actual damages or costs where legally permitted.
• Report suspected criminal fraud to appropriate authorities when warranted.

My Mystery Party will not impose a penalty or take adverse action solely because a customer filed a legitimate, good-faith payment dispute or exercised a protected consumer right.

Customer Responsibility

Customers are responsible for:

• Reviewing order details before completing a purchase.
• Providing accurate billing, email and shipping information.
• Keeping account and payment credentials secure.
• Reviewing product descriptions, license terms and applicable refund, exchange and return policies.
• Contacting us promptly when a problem occurs.
• Providing truthful and complete information during any investigation.
• Paying all undisputed amounts that remain lawfully due.

Reservation of Rights

My Mystery Party reserves all rights and remedies available under its Terms and Conditions and applicable law. Nothing in this policy authorizes fraud, copyright infringement, unauthorized use of licensed materials or intentional misrepresentation.

If any part of this policy conflicts with applicable law, the applicable law will control, and the remaining portions will continue to apply to the fullest extent permitted.

Policy Updates

We may update this policy periodically. Changes will become effective when the revised policy is posted, subject to applicable law.

EU Customers

By purchasing digital products from our website, you agree that once you access or download your files, you waive your right of withdrawal under EU consumer protection laws.

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Fictional Nature of the Game

My Mystery Party, LLC’s games are entertainment products designed as fictional murder mysteries. All scenarios, characters, and narratives are purely fictional and should not be interpreted as real.
My Mystery Party, LLC is not liable for any real-world events that may appear to resemble or mirror aspects of our games. Any such similarities are purely coincidental. The Buyer/Licensee agrees to indemnify and hold My Mystery Party, LLC harmless from any claims or actions related to real-world incidents that are falsely associated with the Game. 

Acknowledgment of Entertainment Purpose 

Acknowledgment of Fictional Content: By purchasing, hosting, or participating in a My Mystery Party, LLC event, all users and attendees acknowledge that the Game is for entertainment purposes only. It is the responsibility of the Buyer/Licensee to inform all participants that the content is fictional. Any misunderstanding or misrepresentation of the Game’s content is not the responsibility of My Mystery Party, LLC. 

Waiver of Liability for Third-Party Conduct 

Third-Party Behavior Disclaimer: My Mystery Party, LLC is not liable for the actions, omissions, or behavior of any attendees, hosts, or participants during or after the event. The Buyer/Licensee assumes full responsibility for managing the behavior of all event attendees and ensuring a safe environment.
Any damages, injuries, or legal actions resulting from the conduct of event participants are the sole responsibility of the Buyer/Licensee, and the Buyer/Licensee agrees to indemnify My Mystery Party, LLC from any related claims. 

My Mystery Party, LLC provides entertainment games designed for fictional role-playing purposes only. Under no circumstances should the games or their narratives be used to:

• Promote, inspire, or simulate criminal behavior or violence.
• Serve as instructional material for illegal activities.
  My Mystery Party, LLC is not liable for any third-party harm, misconduct, or illegal activity resulting from the use or misuse of the game content. The Buyer/Licensee agrees to indemnify and hold harmless My Mystery Party, LLC from any claims or damages resulting from misuse. 

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Mental Health and Trigger Warning Disclaimer

My Mystery Party, LLC’s games may include but are not limited to fictional elements such as murder, betrayal, scandal, suicide, bullying, allergic reactions, mental health, and suspense that are intended to entertain. These themes may not be suitable for all participants. The Buyer/Licensee agrees to notify all participants of the game’s nature in advance.My Mystery Party, LLC is not liable for emotional distress, trauma, or psychological reactions that may occur as a result of participating in or hosting the game. Participants play at their own discretion, and it is the responsibility of the Buyer/Licensee to select an appropriate game for their group. 

Some games may explore topics such as mental illness or medical conditions. Others may involve fictional love triangles or affairs (e.g., Grand Gatsby), though none are depicted graphically or sexually. In a few games, characters may refer to suicide, particularly in victim statements to clarify that the death was not self-inflicted, thus ruling out suicide as the cause.

Our games may also include elements of horror, such as ghosts, paranormal activities, hauntings, mass murders, or violent acts. However, there are no mentions of rape in any of our games. There are no mentions of recreational drug abuse (illegal or legal) in our games. Drugs/Toxins/Medications mentioned might be diet pills in one or two select games (e.g., Dying to Say I do, etc.), or drugs/toxins purchased on the dark web or found/grown, etc., to be used in the murder in the case of poison weapon games, or forensic reports might refer to medications/toxins either tested or found in the victim's bodily fluids.

One title, Abigail Ross from the Catch a Killer series, alludes subtly to an alcohol-induced, semi-consensual encounter between the victim and a suspect, though it is not portrayed explicitly.

Age Restriction and Parental Consent
My Mystery Party, LLC’s games are designed for various ages, and minimum ages for each game are posted within each game's description. It is the responsibility of the (adult) Buyer/Licensee to ensure that all participants are of an appropriate age.
If participants are under the age of 18, they may only play with parental consent and supervision. My Mystery Party, LLC assumes no liability for games hosted or attended by minors without appropriate supervision.

Force Majeure
My Mystery Party, LLC is not responsible for any failure to fulfill an order or provide service due to causes beyond its reasonable control, including, but not limited to, natural disasters, pandemics, strikes, labor disputes, government actions, or internet outages. In the event of such delays, My Mystery Party, LLC will make reasonable efforts to notify customers and fulfill orders as soon as possible.

Limitation on Claims
Any claim or cause of action arising from the use of MyMysteryParty.com or its Games must be filed within one year from the incident. If not filed within that time frame, the claim will be permanently barred, regardless of any conflicting law or statute. This limitation applies to all claims—whether related to the Site, Games, or any transactions conducted with My Mystery Party, LLC.

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When new games are developed, My Mystery Party, LLC may offer public beta versions for testing. By purchasing a beta license, you agree to the following:

Beta Participation and Feedback

• You must host the game and submit meaningful feedback via a private survey within the beta period.
• Meaningful feedback includes more than: yes/no responses. Incomplete or unhelpful feedback will not result in a store credit. 
• If you cannot host within the beta period, contact us for a coupon code to apply the beta-test fee to the retail price of the beta-tested game when the game is published. There are no exceptions to this.
• No posting about the game or game materials online is allowed during the beta period. Posting game information in any form/manner will disqualify you from future beta testing, as the beta testing is proprietary and game materials are to remain confidential during the beta testing phase. 

Survey Deadlines and Store Credit

• Missed deadlines for feedback will result in loss of store credit eligibility.
• If the beta period expires, you must purchase the standard game license to host the game.
• Store credit received for the beta test cannot be applied toward a commercial license.

Private Beta Groups

• VIP beta testers may receive games at no charge but must submit meaningful feedback by the deadline. Failure to comply will result in removal from the group.
• After the beta period, games will be removed from your account unless feedback is submitted. 

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Our Loyalty Program rewards returning hosts for sharing their experiences.

How It Works

To enter the program, contact us for details about how to earn a 20% discount on your next purchase. 

Loyalty Tiers

• Gold Loyalty: 20% discount.
• Platinum Loyalty: 25% discount.
  
• Palladium Loyalty: 30% discount.

Ineligibility Conditions

Posting spoilers online (i.e., a victim wearing their sign, a murderer in handcuffs, etc.) or game content (any item from the game not available prior to purchase via text, verbal, or otherwise) will make you ineligible for the program.

Contact us for more details about the program.  

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We partner with influencers and bloggers selectively, based on projected return on investment and audience alignment. Our goal is to create collaborations that are mutually beneficial, measurable, and clearly defined from the start.

Eligibility Requirements

Social Media Influencers

• Minimum 10,000 legitimate followers
• Average of 20 meaningful comments per post over the past three months
• Audience aligned with party hosting, event planning, family entertainment, or game nights,
or 100,000+ legitimate followers within our projected audience demographic

In exchange for a complimentary game, social media influencers are typically expected to provide: • One dedicated in-feed post on at least two social platforms featuring the game without mention of spoilers
• A minimum of 3–5 Instagram story frames showing gameplay, setup, or event highlights - placed in highlights 
• A tagged mention and direct link to our website on posts
• Content usage rights allowing us to repost on our social platforms
• Posts to remain live for a minimum of 1 year

Bloggers

• Strong content match (party hosting, planning, family events, themed gatherings, etc.)
• 3,000 to 10,000 email subscribers with a minimum 55% open rate, depending on audience alignment
OR
• 10,000+ monthly blog visitors In exchange for a complimentary game, bloggers are typically expected to provide: • One dedicated, SEO-optimized blog post (minimum 800–1,000 words)
• Permanent do-follow backlink to our website
• Keyword targeting agreed upon in advance
• Inclusion in at least one email newsletter
• Promotion post across at least one social channel that remains for a minimum of 1-year. All collaborations are reviewed on a case-by-case basis. Deliverables, timelines, and content requirements are formalized in a written agreement signed by both parties. We do not provide paid sponsorships at this time.

Depending upon expected ROI, compensation is provided as: 

• downloadable game
• boxed set
• boxed set with props
• boxed set with props and a custom coupon code

We look forward to exploring partnerships that bring value to both audiences.

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We routinely update and revise games to maintain quality.

Game Revisions

• If you purchased an older version of a game but haven’t used it, you can request the original version within the year after purchase, if available - there are no guarantees it will still be available.
• You may always access the most current version from your account during your active period (one-year after purchase).

Game Retirement

• Games may be retired without notice. Retired games and their expansion packs will remain accessible via email upon request if purchased within the past year. After one year of retirement, game materials and pre-game sites will no longer be available, even if you have a commercial license. 

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We hereby do not represent that products and/or services available on or through the MyMysteryParty.com Site are appropriate or obtainable outside of the United States of America. Those who choose to access the Site from other locations do so on their own initiative and at their own risk. Users outside of the United States will be held accountable to comply with local laws. Games made available through the Site are further subject to United States export controls. We reserve the right to limit the availability of the Site and/or Games to any person, geographic area or jurisdiction, at any time and in our sole discretion. Users outside the U.S. assume all responsibility for compliance with local laws and regulations. 

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To access your licensed games, you must create an account and purchase a license.

Account Guidelines

• Sharing your account or login information will result in license revocation.
• Only the Buyer/Licensee may access the account, and all licenses are non-transferable.
• Contact information must be kept up-to-date, with name changes allowed only for legal reasons. 

• Any secondary person who contacts My Mystery Party using game materials, order confirmations, downloadable links, account login information, screenshots, or any other Buyer information from a Buyer’s account—or who is found to be using game materials obtained from the Buyer’s account—will cause the Buyer’s game licenses to be immediately voided without notice.

  The only exception is if the Buyer provides verifiable proof (such as a police report) demonstrating that the materials, information, or access credentials were obtained through fraudulent or illegal means.

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Our store is hosted by Shopify and uses HTTPS encryption to help protect information transmitted through the website. Payment processing is handled through approved payment providers.

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We are not liable for any transmissible illnesses that may arise from in-person events hosted by Buyers/Licensees. Host at your own risk.

Acknowledgement of Risks

• The Buyer/Licensee acknowledges the risks associated with in-person gatherings, including potential exposure to COVID-19 or other illnesses.
• All attendees must self-assess for symptoms or recent exposure before attending events.

Liability Waiver

By purchasing and hosting an event, the Buyer/Licensee agrees to hold MyMysteryParty.com harmless for any illness, injury, or loss resulting from hosting or attending the event. 

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You agree to:

• Be at least 18 years of age and provide accurate and complete contact information at the time of purchase.

• Understand that minors are not permitted to make purchases from our site. If a minor completes a purchase, the parent or legal guardian assumes full responsibility for the transaction, and no refunds will be issued.

• Indemnify and hold harmless MyMysteryParty.com from any claims, losses, liabilities, or damages (including legal fees) arising from your breach of this Agreement or your misuse of any products or materials.

Indemnification

By using the Site or purchasing a game license, you agree to defend, indemnify, and hold My Mystery Party, LLC harmless from any losses, expenses, costs, or damages (including reasonable attorneys' fees) arising from:

• Your breach of the terms and conditions of this Agreement.
• Your use of the Games.
• Use of the Games by another person using your account or License.

My Mystery Party, LLC reserves the right to participate in the defense of any claim or legal action and in negotiations for settlement. No settlement that may negatively affect My Mystery Party’s rights or obligations may be made without prior written approval.

• MyMysteryParty.com is not liable for any indirect, incidental, or consequential damages, including personal injury or lost profits.
• In no event shall our liability exceed the total license fee paid for the game.
• This limitation applies to the fullest extent permitted by law, including events beyond our control (e.g., acts of nature, equipment failures, or internet outages). 

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Severability Clause

If any provision of this Agreement is found to be invalid, illegal, or unenforceable for any reason, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

Entire Agreement Clause

This Agreement constitutes the entire understanding between the Parties regarding the subject matter herein and supersedes all prior or contemporaneous agreements, communications, representations, or understandings, whether written or oral.

No Waiver Clause 

Failure by My Mystery Party, LLC to enforce any provision of this Agreement shall not be construed as a waiver of any right or provision, and shall not affect the validity or enforceability of any part of this Agreement.

Survival:
Any provisions of this Agreement that by their nature should survive termination or expiration—including but not limited to intellectual property rights, indemnification, disclaimers, limitations of liability, and dispute resolution—shall survive and remain in full force and effect.

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By using the site or purchasing a game, you acknowledge this Agreement is legally binding. It carries the same weight as a signed contract. All disputes shall be governed by the laws of Texas, and any legal action will take place in Travis County, Austin, Texas.

Nature of the Agreement

• This Agreement does not create a partnership, franchise, joint venture, or employment relationship between the Parties, including but not limited to commercial licenses.
• Nothing in this Agreement shall be interpreted as requiring any illegal act or behavior opposed by law.

Material Breach and Remedies

• If a material breach occurs, it is only considered material if you provide written notice via email to support@mymysteryparty.com.
• My Mystery Party, LLC will have 30 calendar days to address and remedy the breach after receiving notice.

Limitation on Claims

• Any claim or cause of action arising from the use of MyMysteryParty.com or its Games must be filed within one year of the incident. If not filed within that time frame, the claim will be forever barred, regardless of any conflicting law or statute.

California Users – Specific Consumer Rights

Pursuant to California Civil Code Section 1789.3, California residents are entitled to the following consumer rights notice:

• You may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at:
  1625 North Market Blvd., Suite N-112
  Sacramento, CA 95834
  800-952-5210
  
• The provider of services is My Mystery Party, LLC, located at:
  12600 Hill Country Blvd., Suite R-275, Austin, Texas 78738
  Phone: (800) 714-3951

Charges for game licenses are posted on the MyMysteryParty.com website or available upon request through our customer service team. California Users (Regarding California Civil Code Section 1789.3) are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted at Consumer Information Center
1625 North Market Blvd., Suite N-112 Sacramento, CA 95834
800-952-5210, or by telephone at (916) 445-1254 or (800) 952-5210. The provider of services is My Mystery Party, LLC at MyMysteryParty.com at 12600 Hill Country Blvd. Suite R-275 Austin, Texas 78738 at 800-714-3951.

There is a charge for licensing the Games at MyMysteryParty.com. Charges are available by viewing the website at MyMysteryParty.com or by contacting My Mystery Party, LLC at the above address with attention: Customer Service.